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16 August, 1991TO: Ms. Marcelline C. Smith, Chief Code RC
SUBJECT: Excellent Computer Support and Assistance from Dr. R.K. Owen
Recently, as an important part of my research. I needed to use specific routines from the IMSL Math Library. When attempts to use the then currently installed (on our VAX/VMS Nodes FFR and FHW) IMSL Math Libraries failed. I was referred to Dr. R.K. Owen of your User Support Group for assistance.
Dr. Owen very quickly determined that we had an obsolete version of the library and that the documentation was incompatible with this version. He was instrumental in the acquisition and installation of the current Cray compatible version (Version 1.1) on our FFR and FHW VAX/VMS nodes. He helped our System Administrator/Manager Ms. Kandy Simpson accomplish this upgrade in a timely manner. His care and attention to this problem greatly facilitated research requiring this upgrade while not adversely impacting other Code FF Division research using the previous version.
Dr. R.K. Owen then provided important advice, recommendations, and interpretations of IMSL documentation which enabled me to get the IMSL programs to work ``as advertised''. I am extremely pleased with the results obtained to date, and very greatly appreciate the services provided by Dr. Owen. He did, indeed, make it possible to obtain these results in a timely manner.
Dr. Owen's enthusiasm and interest in applied mathematics, algorithms, and computers is obvious and very encouraging to those of us needing assistance in these areas. His attitude was very positive as he cheerfully provided this excellent professional support.
(signed) Jane Leyland
Dr. Jane Anne Leyland, Code FFRCC: Mr. Krishnamurth Santhanum (formerly the User Services manager)
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